Service as It Should Be
Remix Store Policies
At It's The Remix: Design Studio, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
RETURNS AND EXCHANGES:
I want you to love your jewelry item. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its' original packaging and in perfect, unused condition. Sorry, shipping costs will not be refunded.
Special orders are non-returnable.
Regular orders can be returned within 14 days of receipt in their original packaging and in the case of jewelry, in unworn condition. Please notify the studio by phone or email before the return. The client is responsible for returning the item(s) pre-paid and insured to the Studio. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.
Jewelry, Dollhouses and Roomboxes are fragile and should be handled with care.